Let me start with my perspective is from a 16+ year season ticket holder. I've parked in nearly every lot and experienced game day from many different approaches.
For the Howard game, met some friends on college ave and thought we'd take the bus over. We've done this before, but its been a few years. It shed a lot of light on things.
1. Taking the bus from College Ave to the student entrance was a 49 minute ride inside the bus. 7 minute wait to get onto the bus.
Listen, I get it, it was a Thursday and rush hour. BUT COME ON NOW! No wonder why students don't want to come to the games. Almost an hour to just get to the gate! It was an absolute buzz kill and frustrating to say the least. Rutgers and its partners in NB/Piscataway need to come up with a bus only lane to transport on game day. We need to make this experience fast and easy. Not an absolute nightmare for students experience. These are your customers for the next 50+ years!! Figure it out and make it a great experience! Not one that they avoid at all costs.
2. Bag lines are an absolute joke. OVERHAUL THE ENTIRE APPROACH TOWARDS BAGS!!!
We approached the student entrance side gate. One woman in our group had the R issued clear bag. She is stopped and pointed in the direction of a massive line that goes up a hill and you couldn't even see the end of it. Had to be 45-60+ min wait in that line to have your bag checked. Thankfully she pointed to her pregant stomach and we had a reasonable understanding person who just checked the clear bag and let us go. But think about it. If a female student left college ave at 5pm, she wouldn't have made it into the game until 7pm or later. How on gods earth is that a reasonable experience ?!? Checking bags at the stadium went from a quick thing to now a day ruining experience.
3. Positives
- food lines and service was pretty good. Food quality remains eh.
- Having beer in the stadium is still amazing. Especially a night like that.
- I love the change to utilizing the full big screen during timeouts . The quality is so much better when its using the full wide view. Really pops. Good game day update there.
- Way too much piped in music on the PA. Let's use the band a much higher percent of the time !!!! Make it a college atmosphere. We've all heard the same corny stadium songs 100's of times already.
- Thank you for not using the train horn for every single 3rd down.
#1 and #2 above must be fixed dramatically and with absolute urgency. Totally unacceptable to be losing fans like that
For the Howard game, met some friends on college ave and thought we'd take the bus over. We've done this before, but its been a few years. It shed a lot of light on things.
1. Taking the bus from College Ave to the student entrance was a 49 minute ride inside the bus. 7 minute wait to get onto the bus.
Listen, I get it, it was a Thursday and rush hour. BUT COME ON NOW! No wonder why students don't want to come to the games. Almost an hour to just get to the gate! It was an absolute buzz kill and frustrating to say the least. Rutgers and its partners in NB/Piscataway need to come up with a bus only lane to transport on game day. We need to make this experience fast and easy. Not an absolute nightmare for students experience. These are your customers for the next 50+ years!! Figure it out and make it a great experience! Not one that they avoid at all costs.
2. Bag lines are an absolute joke. OVERHAUL THE ENTIRE APPROACH TOWARDS BAGS!!!
We approached the student entrance side gate. One woman in our group had the R issued clear bag. She is stopped and pointed in the direction of a massive line that goes up a hill and you couldn't even see the end of it. Had to be 45-60+ min wait in that line to have your bag checked. Thankfully she pointed to her pregant stomach and we had a reasonable understanding person who just checked the clear bag and let us go. But think about it. If a female student left college ave at 5pm, she wouldn't have made it into the game until 7pm or later. How on gods earth is that a reasonable experience ?!? Checking bags at the stadium went from a quick thing to now a day ruining experience.
3. Positives
- food lines and service was pretty good. Food quality remains eh.
- Having beer in the stadium is still amazing. Especially a night like that.
- I love the change to utilizing the full big screen during timeouts . The quality is so much better when its using the full wide view. Really pops. Good game day update there.
- Way too much piped in music on the PA. Let's use the band a much higher percent of the time !!!! Make it a college atmosphere. We've all heard the same corny stadium songs 100's of times already.
- Thank you for not using the train horn for every single 3rd down.
#1 and #2 above must be fixed dramatically and with absolute urgency. Totally unacceptable to be losing fans like that