Semi OT: Ticket Rep
- Thread starter RU Golfer
- Start date
The staff directory says he is still there, but if you can’t get him, speak with Sam. He has been very helpful for various things. His phone is 732-907-1572 and his email is ssackey@scarletknights.com.
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I have 732-907-1574 as his number. Called a few times no answer, I left him a message on this number. I am assuming the number you wrote is a typo? Or did his number change?
Your number is right. I have a recent email from him with that number in the sig.
My ticket rep has gone MIA - don't know if they left and I haven't been reassigned, or whatever. Whenever I get a new rep (which seems like always), I save their number in my phone.... none of the numbers I have saved worked when I tried calling last week.
I usually do but needed to make changes this year, so I wanted to talk to Drew.
I also have Drew. Guy has been super helpful as my group had 4 tickets and increased to 6 and move a little bit.
Called him today to buy a basketball flex plan (4 games, 300 level for $65 a ticket out the door). He said it has been INSANE in the ticket office between basketball ticket sales and football renewals/additions.
I can confirm his number is +1 (732) 907-1574
Called him today to buy a basketball flex plan (4 games, 300 level for $65 a ticket out the door). He said it has been INSANE in the ticket office between basketball ticket sales and football renewals/additions.
I can confirm his number is +1 (732) 907-1574
The ticket office is the worst. The people who work in the ticket office are great individually, but collectively that organization is the worst. And this thread epitomizes why. You have someone trying to reach his ticket rep, but the ticket rep is so busy that he can't respond in a timely manner. One of the reasons that the ticket reps are so busy is that you can't make changes on-line, so you have to call to make routine changes. You have to call to get routine information, because the website doesn't contain basic information and isn't clear. You have to call to reprint tickets because the mobile ticket system sucks. The people who work in the ticket office are great, but the organization is a colossal failure.
As we were walking out of the RAC on Saturday my wife asked my why we didn't have season basketball tickets. I explained to her that I went on to my ticket account last year and submitted the form requesting to be contacted about a new season ticket order for basketball and no one ever called me.
I file it under the general heading of "communications" - something that Rutgers Athletics has perfected in its utter badness.
Funny and classic. Give the newbies first attention and the loyal customets can wait.
I'm thrilled its busy but that's not right.
I'm thrilled its busy but that's not right.
He almost never answers because he is almost always on the phone.
I always leave a message and he is always quick to return my call.
Whether it is or is not right is a matter of personal opinion. But it is standard business practice. If we are in fact loyal, what's the downside to making us wait?
Well my credit card company, my fidelity rep, and my auto mechanic to name a few would disagree.
The whole concept of having a personal rep is to get specialized treatment.they could just as easily had a group of reps for general inquires and new account holders.
Found out today so does Walgreens. Since I'm a CVS customer and had to go to WG for first time I had to wait in general line next to "Green pass express line" lol.
This whole thing reminds me of standing in line at a fast food joint waiting while all the lazy ass people in the drive thru get served.
Oh and btw..my rep (Dan) answered the phone on the 3rd ring this morning
yes, he has always been super help full with me also.
I just called him and he picked up first ring.
PS...said things are busy but for Football have slowed quite a bit since that initial burst. They're hoping to get to 20k Season tix vs. 16K last season. Everybody in the office still has lots (like 400 each) of current holders to call for renewals.
4k would be a huge bump ...another $1.6 million in annual revenue.
What is the real unknown is the single game ticket sales. If we get off to a 3-0 start { real possibility} watch out. Game day crowds {real} could get back to 30,000.
