Does anyone know if there has been some sort of reduction/reallocation of resources in the group that serves as ticket reps?
My rep changed this past year and I have never once been able to get him when I called. Two other friends have had similar experiences and we all have different reps. In the past it never took more than 2 tries to get my guy. This one does return calls, but I’m just curious if they reduced the number of reps or increased their load.
And since I know the usual crew will say to stop complaining, I’m legitimately asking if anyone knows whether things changed or if it’s just random chance
My rep changed this past year and I have never once been able to get him when I called. Two other friends have had similar experiences and we all have different reps. In the past it never took more than 2 tries to get my guy. This one does return calls, but I’m just curious if they reduced the number of reps or increased their load.
And since I know the usual crew will say to stop complaining, I’m legitimately asking if anyone knows whether things changed or if it’s just random chance