Last week I recounted my misadventures in NJ on Doremus Ave or St.
This week the gods continue to mess with me. My Braun Series 7 electric shaver was on the trip back to the native soil. We've travelled to Oregon (multiple times) and back to So. Cal...so no big deal. Then I plugged the shaver into the cleaning unit and ...NADA. No response. I tried again and noticed that the power light (green) was on...but not the hygiene mode (quick clean or auto cycle). I looked up the issues that might present themselves in the booklet but to no avail.
I can't have a shaver without the ability to get it clean (since I'm on a blood thinner, shaving with a Gillette et al is Verboten). So I decided to bite the bullet and purchase a new razer, the Braun Series 9.
It turns out that there are at least two major types of shavers: Wet / Dry able, and Dry only. I ordered the best one from Walmart (Target was out of the product)...and that's where this one begins. On Tuesday, an assistant manager helped me to download the Walmart App on my smart phone (the one that couldn't talk to me in NJ). She placed the order / said it was scheduled for delivery next week. Within 15 minutes i received a notification that my order had been cancelled since there was some information that was incorrect or missing.
I didn't receive this information immediately since I'm not always looking at my phone / I was pretty busy getting caught up from my trip last week. So on Thursday I called Walmart online and spoke to a customer service representative who modified my profile (my middle name was missing). She assured me that now everything would be fine. I thought that since we were modifying my order we could also modify the item purchased ...and went with a less expensive solution (about $90 less) than the Wet / Dry option (I don't need the wet option...never used it yet).
However, later that day I received another Cancellation option. In between my talking on the phone, listening almost endlessly to horrid music and just getting pissed off....I had called Braun / an company associated with them Encompass. Neither was able to sell me the items I wanted though Encompass could sell parts of the shaver, the cleaning system (for those of you old enough to remember, it reminded me of 5 Easy Pieces).
Now it was 9 pm PST and I called Walmart online Again. I spoke to the customer service rep who barely spoke English (but tried) and was referred to the Supervisor, who's comprehension of English was worse than the lower level employee. I asked if he could help me...
All I had to do was wait 30 minutes....and then make sure that I placed the order from the same device (a savant smart phone) as the original order, even though a representative had taken my order over the phone, changed my profile and we had ordered a different shaving solution than originally. I asked what time they closed. He wasn't responsive so I asked again "are you 24/7"?
"Yes" he said though he did sound bewildered.
I called back exactly at 10 pm PST...to hear after about 2 minutes of options / music that Wallmart Online was closed for the night.
Onto today. I called bright and early at 10 am PST, so that i didn't exceed the 24 hour rule but was calling after the 30 minute rule (it's really important to keep these protocols straight when dealing with anal algorithms / the people who are helpless to help you). The rep was able to place my order and assured me that everything was now fine. It wasn't.
I now received notification that for the 4th time in the past week, Walmart had cancelled my order. I decided to try again, but this only resulted in about a 45 minute wait, with both my fiancée on one phone waiting for the tier 2 to get on the phone while I tried to get on the landline and raise the dead.
Then I changed gears and mailed the shaver, cord and cleaning station to Braun's service center. While I was advised to get a cheap solution from Braun (M-60 or M-90 about $17-25 dollars) I found that neither Target, Walmart, Walgreen's or anyone else on the planet sold this shaver. So after 5 days, multiple phone calls and visits to Walmart, Target .... i decided to go "Dave Letterman" and grow a beard for however long it took to have my Braun Series 7 repaired.
MO
PS Don't even ask me about my phone call to my bank regarding my Rutgers Branded Credit Card / trying to apply my rewards dollars to my account.
Incompetence , ignorance, indifference and the inability to actually work with the customer is now the norm. Don't expect any changes until Amazon goes extinct and follows the dinosaurs to an unmarked grave.
This week the gods continue to mess with me. My Braun Series 7 electric shaver was on the trip back to the native soil. We've travelled to Oregon (multiple times) and back to So. Cal...so no big deal. Then I plugged the shaver into the cleaning unit and ...NADA. No response. I tried again and noticed that the power light (green) was on...but not the hygiene mode (quick clean or auto cycle). I looked up the issues that might present themselves in the booklet but to no avail.
I can't have a shaver without the ability to get it clean (since I'm on a blood thinner, shaving with a Gillette et al is Verboten). So I decided to bite the bullet and purchase a new razer, the Braun Series 9.
It turns out that there are at least two major types of shavers: Wet / Dry able, and Dry only. I ordered the best one from Walmart (Target was out of the product)...and that's where this one begins. On Tuesday, an assistant manager helped me to download the Walmart App on my smart phone (the one that couldn't talk to me in NJ). She placed the order / said it was scheduled for delivery next week. Within 15 minutes i received a notification that my order had been cancelled since there was some information that was incorrect or missing.
I didn't receive this information immediately since I'm not always looking at my phone / I was pretty busy getting caught up from my trip last week. So on Thursday I called Walmart online and spoke to a customer service representative who modified my profile (my middle name was missing). She assured me that now everything would be fine. I thought that since we were modifying my order we could also modify the item purchased ...and went with a less expensive solution (about $90 less) than the Wet / Dry option (I don't need the wet option...never used it yet).
However, later that day I received another Cancellation option. In between my talking on the phone, listening almost endlessly to horrid music and just getting pissed off....I had called Braun / an company associated with them Encompass. Neither was able to sell me the items I wanted though Encompass could sell parts of the shaver, the cleaning system (for those of you old enough to remember, it reminded me of 5 Easy Pieces).
Now it was 9 pm PST and I called Walmart online Again. I spoke to the customer service rep who barely spoke English (but tried) and was referred to the Supervisor, who's comprehension of English was worse than the lower level employee. I asked if he could help me...
All I had to do was wait 30 minutes....and then make sure that I placed the order from the same device (a savant smart phone) as the original order, even though a representative had taken my order over the phone, changed my profile and we had ordered a different shaving solution than originally. I asked what time they closed. He wasn't responsive so I asked again "are you 24/7"?
"Yes" he said though he did sound bewildered.
I called back exactly at 10 pm PST...to hear after about 2 minutes of options / music that Wallmart Online was closed for the night.
Onto today. I called bright and early at 10 am PST, so that i didn't exceed the 24 hour rule but was calling after the 30 minute rule (it's really important to keep these protocols straight when dealing with anal algorithms / the people who are helpless to help you). The rep was able to place my order and assured me that everything was now fine. It wasn't.
I now received notification that for the 4th time in the past week, Walmart had cancelled my order. I decided to try again, but this only resulted in about a 45 minute wait, with both my fiancée on one phone waiting for the tier 2 to get on the phone while I tried to get on the landline and raise the dead.
Then I changed gears and mailed the shaver, cord and cleaning station to Braun's service center. While I was advised to get a cheap solution from Braun (M-60 or M-90 about $17-25 dollars) I found that neither Target, Walmart, Walgreen's or anyone else on the planet sold this shaver. So after 5 days, multiple phone calls and visits to Walmart, Target .... i decided to go "Dave Letterman" and grow a beard for however long it took to have my Braun Series 7 repaired.
MO
PS Don't even ask me about my phone call to my bank regarding my Rutgers Branded Credit Card / trying to apply my rewards dollars to my account.
Incompetence , ignorance, indifference and the inability to actually work with the customer is now the norm. Don't expect any changes until Amazon goes extinct and follows the dinosaurs to an unmarked grave.
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