Studies have shown that most Americans actually prefer to send a text message than to make a phone call, according to a survey conduct by the Pew Research Center's Internet & American Life Project
http://www.nj.com/middlesex/index.ssf/2016/02/rutgers_text_message_system_crime_reporting.html
http://www.nj.com/middlesex/index.ssf/2016/02/rutgers_text_message_system_crime_reporting.html