-----------------Today is my day to buy additional single game tickets. nobody answers at box office but that's ok because they sent me an email to do it online. Online doesn't work either.......
That's a valid excuse for the box office but why not put me on hold? How about a message that says we are presently helping others so either choose to hold or leave a message. That would have been ok but the message I got was the same one you would get if you called at 2 am stating they were closed. Also, phone aside, there is no reason for the website not to be working at 9 am. No, I'm not really quick to complain, in fact, I rarely do.It not like anyone else was trying to buy tickets and the reps were all busy, right.
Some people area little quick to complain.
Exactly, to be honest, I don't even need these tickets. I bought them jus in case and figured worst case I would sell them to a lower PP person who never got the chance.Rutgers should be thrilled that fans cared enough to complain. The casual fan would've gave up and continued with their day without trying again.
I have done that in the past but this year I didn't decide on extras until yesterday.I called my ticket rep on Friday and told him what I wanted to do. He said he'd call me back at 8:30am on Monday to complete my order.
At 8:30 this morning my phone rang and it was him. I completed my order in about 2 or 3 minutes and received my confirmation email a few minutes later. Now that is service.
I'm not totally sure but I think the Ticket Office and the personal ticket reps are 2 different entities.
on the banks--I had a similar great experience tody
Of course you did.
A loyal Rutgers fan.Exactly, to be honest, I don't even need these tickets. I bought them jus in case and figured worst case I would sell them to a lower PP person who never got the chance.