hi folks. I've had a busy spring and summer and I apologize that I haven't been on the board much. I also apologize for the long rant below...
I am wondering about the experiences that my fellow season ticketholders have had with the flow of information about wbball from Rutgers; in particular, the season schedule and the renewal process. As I'm sure others have done, I renewed my tickets this summer under the 2-payment plan. In the past, that's been a simple matter: you pay half when you renew and the second half is charged at a pre-determined date. Here's a blurb from one of the emails from August:
" The deadline to place a season ticket deposit to enter the billing plan for Rutgers Men's and/or Women'sBasketball season tickets is next Friday, August 19th. Season ticket deposits are 50% of last year's season ticket price. Full season ticket pricing will be announced when schedules are finalized."
Those who read this board are aware that the wbball schedule was announced on August 29. I don't know about anyone else, but I would have expected Rutgers to send an appropriate announcement of this schedule, along with relevant pricing details, to anyone who had renewed. That didn't happen, at least not for me. Then I got a call from my ticket rep today. I declined the call because I was somewhere that I couldn't talk. He called again a minute later. I answered this time and told him that I couldn't talk. He proceeded to tell me that my season tickets were due for renewal in 2 weeks. I told him that I had already renewed. He said yes, but that was just for half, but now they know the full season pricing. I told him again that I couldn't talk, but if I were able to talk I would have asked him why those details hadn't been communicated to us first. And why they couldn't just go ahead and charge my account without bothering me. :-) When I got home, I searched my email, and I finally found " Men's and Women's 2016-2017 Basketball Schedules Announced" buried deep in an email blast from 8/31, with the subject "Watch Rutgers vs. Washington [football] Live at the Yard": . I hadn't read that email because I had planned to watch that game at home, and why would I expect that email to also contain the new bball schedules? And said schedule isn't even legible - it's a graphic with microscopic text, with the promised pricing info is nowhere to be found.
Before I raise this issue to a "higher authority", I wanted to see whether other fans have had similar experiences. Thanks. :-)
I am wondering about the experiences that my fellow season ticketholders have had with the flow of information about wbball from Rutgers; in particular, the season schedule and the renewal process. As I'm sure others have done, I renewed my tickets this summer under the 2-payment plan. In the past, that's been a simple matter: you pay half when you renew and the second half is charged at a pre-determined date. Here's a blurb from one of the emails from August:
" The deadline to place a season ticket deposit to enter the billing plan for Rutgers Men's and/or Women'sBasketball season tickets is next Friday, August 19th. Season ticket deposits are 50% of last year's season ticket price. Full season ticket pricing will be announced when schedules are finalized."
Those who read this board are aware that the wbball schedule was announced on August 29. I don't know about anyone else, but I would have expected Rutgers to send an appropriate announcement of this schedule, along with relevant pricing details, to anyone who had renewed. That didn't happen, at least not for me. Then I got a call from my ticket rep today. I declined the call because I was somewhere that I couldn't talk. He called again a minute later. I answered this time and told him that I couldn't talk. He proceeded to tell me that my season tickets were due for renewal in 2 weeks. I told him that I had already renewed. He said yes, but that was just for half, but now they know the full season pricing. I told him again that I couldn't talk, but if I were able to talk I would have asked him why those details hadn't been communicated to us first. And why they couldn't just go ahead and charge my account without bothering me. :-) When I got home, I searched my email, and I finally found " Men's and Women's 2016-2017 Basketball Schedules Announced" buried deep in an email blast from 8/31, with the subject "Watch Rutgers vs. Washington [football] Live at the Yard": . I hadn't read that email because I had planned to watch that game at home, and why would I expect that email to also contain the new bball schedules? And said schedule isn't even legible - it's a graphic with microscopic text, with the promised pricing info is nowhere to be found.
Before I raise this issue to a "higher authority", I wanted to see whether other fans have had similar experiences. Thanks. :-)