Jamie all-in on AI:
AI Just the Thing for JD at JP. In his annual letter to shareholders, released Monday, Jamie Dimon touched on inflation, geopolitics, social media, and the bank’s First Republic deal, but reserved the comments calculated to resound the loudest for artificial intelligence, saying he was convinced that AI would profoundly change society, possibly having as much of an impact on humanity as the printing press, electricity, and computers.
Dimon first mentioned AI in his annual letter in 2017. Today, JPMorgan has more than 2,000 AI and machine-learning employees and data scientists working on 400 applications including fraud detection, marketing, and risk controls. The bank is also exploring the use of generative AI in software engineering, customer service, and efforts to boost employee productivity.
The technology could ultimately touch all of the bank’s roughly 310,000 employees, assisting some workers while replacing others, and forcing the company to retrain workers for new roles. “Over time, we anticipate that our use of AI has the potential to augment virtually every job, as well as impact our workforce composition,” Dimon said. “It may reduce certain job categories or roles, but it may create others as well.” CNBC