there was a time when my wife's health caused 911 to be called more than a few times a year.
Never had to wait for 911 operator to get on phone and start helping.
Now only occasionally and never a problem ,one year ago was the last time 911 was used
Some people seem to imply 911 isn't working right in their area, and ( my guess) that might mean an understaffed issue causing delays of getting to a live operator and inadequate funding to keep the 911 system working like it should.
Budget cuts might be the real problem when calling 911 isn't getting immediate help
Also it's been mentioned that non emergency calls tie up help, that is a problem , especially if there is a shortage of qualified operators to handle the calls