I too used the state signup early on after it first launched. So did 3 other couples that we’re friends with. We all were quickly assigned to a phase and we all started getting those “hang on, not yet” emails from the state. One day about 6 weeks ago that turned into “you can schedule now” so we did so at Rowan....smooth & easy process.when did he sign up? as i mentioned before, i signed up right when the site opened...probably within the first hour of launching. it worked for me, but i don't think it worked well for too many others that didn't sign up immediately.
I recognize that our experience may have been better given how close to the site’s launch that we all registered. And I recognize that others who registered later have been getting the run around. So it’s not perfect (not by a long shot), but also not a complete and utter failure — worked just fine for me (and everyone else I know who registered at that same time).